Swoop president Steven Greenway extended his sincerest apologies after an aircraft taking passengers from Kelowna to Winnipeg was grounded due to sa国际传媒渦nscheduled maintenancesa国际传媒� on Monday. But for many passengers, its too little, too late.
The flight has been rescheduled to take off todaysa国际传媒攆our days after the debacle.
Travellers were stranded at the Kelowna International Airport after learning they couldnsa国际传媒檛 be rebooked on a Swoop flightsa国际传媒攕ome of which were told would be as soon as September 2.
Congratulations on your latest 11 day delay for the flight from Kelowna to Winnipeg. Your success will ensure plenty people like myself will never step foot on your airline. Swoop... should change your name to Screwed.
sa国际传媒� Mike (@intrinsicalmike)
sa国际传媒淥n behalf of Swoop, I would like to sincerely apologize for any inconvenience our impacted travellers have experienced due to the unscheduled maintenance to one of our aircraft,sa国际传媒� Greenway said.
Damage was found on the body of the plane on Aug. 26, and as safety is Swoopsa国际传媒檚 No. 1 priority according to Greenway, the plane was grounded for repairs. The cause of the damage is still under investigation, he said.
be prepared to wait 11 days if your swoop flight is cancelled 馃榿馃榿馃榿
sa国际传媒� Lukas Til (@tilek01)
......maybe if you're flying out of the jungle
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sa国际传媒淭he grounding of this aircraft caused impacts to our network through Wednesday, Aug. 28.sa国际传媒� Greenway said in a statement. sa国际传媒淚n total, seven flights were cancelled.sa国际传媒�
The president said Swoop is working to ensure affected passengers are provided with alternative travel arrangements in accordance with the Tariff and Flight Interruption Policies and all impacted travellers have been rebooked on the next available Swoop flight.
Air Passenger Rights founder Gabor Lukacs said not only was the company in the wrong with its response to the cancellation, but it breached its contract and broke the law.
sa国际传媒淧assengers affected by this should sue Swoop for damages including meals, accommodation, lost wages and cost of alternative accommodation,sa国际传媒� he said. sa国际传媒淚n addition, I encourage affected passengers to seek $1,000 in punitive damages, per passenger, due to Swoopsa国际传媒檚 high-handed behaviour.sa国际传媒�
Another Swoop Air nightmare. Kelowna folks rebooked for a flight 7 days later to Winnipeg. Mechanical problems again. Why havensa国际传媒檛 they leased an extra plane after the past problems? Buyer Beware.
sa国际传媒� GERRY O'DAY (@GERRYODAY)
Passengers were told Swoop will reimburse the cost of tickets purchased from other airlines as long as they are in the same class of servicesa国际传媒攂asic economy. Stranded travellers were also provided with vouchers to cover meals, hotels and transportation.
sa国际传媒淭he aircraft will return to service on Thursday, Aug. 29,sa国际传媒� Greenway said, but many passengers turned to social media to say they have already figured out a way home and many said they will not fly Swoop again.
sa国际传媒淪afety will always be at the forefront of our decision making and we sincerely apologize for the inconvenience to our impacted travellers.sa国际传媒�
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Caitlin.clow@kelownacapnews.com
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