Three members of a Kelowna family went to Kelowna General Hospital (KGH) and three times they left unimpressed and disappointed with the service they received.

Now, Izabella Arnold wants to share her story to raise her concerns about the care she received.

sa国际传媒淚 want to bring awareness to the situation to make sure other families donsa国际传媒檛 have to go through the same thing,sa国际传媒� Arnold said.

The mother and soon-to-be wife journeyed to the hospital a half dozen times within a few weeks when her fianc茅 and daughter were experiencing some sort of illness.

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Her husband started feeling nauseous in late May, refraining from going to the hospital until he was no longer able to hold down food. According to Arnold, the hospital sent him away after taking some blood samples and supplying him with IV fluid.

They went back twice more, but were sent away each time, Arnold explained. Until her argumentative outburst caused nurses to take him in on the fourth visit.

sa国际传媒淭hey (were basically) saying, sa国际传媒榞o home, we cansa国际传媒檛 figure it out,sa国际传媒檚a国际传媒� she said.

When her husband was admitted, Arnoldsa国际传媒檚 nine-month-old daughter was brought in for blood tests after falling ill, as well. She said the hospital let a student practitioner take the blood sample, poking her baby eight times before getting it right on the ninth try.

sa国际传媒淚 understand students have to learn, but maybe not on a nine-month-old baby,sa国际传媒� Arnold said.

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Arnold had another poor hospital experience earlier this year when her Opa died after a three-month-long back-and-forth between Penticton Regional Hospital and KGH.

She said her Opa had a heart valve replaced 10 years ago. In October 2018, when he fell sick, he was repeatedly sent home from PRH because the doctors didnsa国际传媒檛 think anything was wrong.

sa国际传媒淎 cold doesnsa国际传媒檛 last five weeks,sa国际传媒� she said. sa国际传媒淚 was very upset by the whole thing. They couldsa国际传媒檝e handled it a little bit better.sa国际传媒�

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Her Opa was sent to KGH for surgery, but he was told they couldnsa国际传媒檛 perform it and he was sent back to PRH. He died in late January.

Capital News reached out to Interior Health to comment and received an email back expressing that they do not comment on specific cases.

sa国际传媒淚f individuals or families have concerns about their care, we would urge them where possible to raise those with the manager at the site in hopes of addressing them at the time,sa国际传媒� wrote Karl Hardt, senior communications consultant, media and government relations for Interior Health in an email.

Arnold wants others to take control of their health and demand care if they know something is wrong and arensa国际传媒檛 receiving the type of attention required.

sa国际传媒淚f I was ill, I wouldnsa国际传媒檛 feel very safe.sa国际传媒�

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David.venn@kelownacapnews.com
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